Refund and Returns Policy for Quirky Plush Co.
Effective Date: December 15, 2024
At Quirky Plush Co., a subset of Jeron Osg, we are dedicated to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning products’ and receiving refunds. Please read this policy carefully before making a purchase.
1. Returns
Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
- The product must be unused, in its original condition, and in the original packaging.
- The return request must be initiated within 30 days of the delivery date.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Non-Returnable Items
The following items are not eligible for returns:
- Items marked as final sale.
- Gift cards.
- Customized or personalized products.
- Products that have been used or damaged by the customer.
2. Refunds
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed to the original payment method within 7-10 business days.
- Rejected Refunds: If the return does not meet the eligibility criteria, we will notify you and return the item to you.
3. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange a product, please contact sales@quirkyplush.co within 7 days of receiving your order. We will guide you through the exchange process and provide a replacement.
4. Return Shipping
Customer Responsibility
Customers are responsible for return shipping costs unless the return is due to a defect, damage or error on our part.
Return Instructions
- Contact our support team at support@quirkyplush.co
- Include your order number and reason for return
- Ship the item to the address provided by our team using a trackable shipping method.
5. Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of delivery. Include a description and photos of the damage or defect. We will provide a replacement or refund as appropriate.
6. Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.
7. Contact Us
For questions or concerns about our Refund and Returns Policy, contact us:
Quirky Plush Co., a subset of Jeron Osg
Email: support@quirkyplush.co